Using the Store

I'm not sure what I'm looking for. Can someone assist me?

Our Customer Service Specialists would be more than happy to assist you with a recommendation.

Please contact us at 1-800-366-5992 or email us at customerservice@doctorschoice.org.

Please supply us with as much information about your needs as possible so we can make an appropriate recommendation.

How do I remove something from my Shopping Cart?

To remove an item from your Shopping Cart, simply change the item quantity to zero and then click on recalculate and the product will be automatically taken out of your cart.

How do I change the quantity of an item I'm buying?

Change item quantity to the number of bottles you want, and then click recalculate to update it.

How do I find the particular item I'm looking for?

If you are unable to locate a particular item using our search box on the top of each page. You may also browse by categories on our BioGenesis Products health issue box also located on the top of each page. If this proves unsuccessful, please feel free to contact our Customer Service Representative and we will be happy to locate the product for you. If we do not carry the product we will help refer you to someone who does.

Can I change an order I've already placed?

Since we strive for fast, efficient service, most orders are shipped within 24 hours. So it may already be too late to change. The moment you decide to change an order, contact our Customer Service Department toll free at
1-800-366-5992.

If we are unable to catch your order before it is shipped, you can always return the item for a refund (less shipping and handling charges). For detailed instructions on returning an item, see Returns.

Can I cancel an order I've already placed?

Since we strive for fast, efficient service, most orders are shipped within 24 hours. So it may already be too late to cancel. The moment you decide to cancel an order, contact our Customer Service Department toll free at
1-800-366-5992 to attempt a cancellation.

If we are unable to catch your order before it is shipped, you can always return the item for a refund (less shipping and handling charges). For detailed instructions on returning an item, see Returns.

How do I contact you about a technical problem with the site?

If you come across any glitches or problems in our site, kindly email our Customer Service Department
at customerservice@doctorschoice.org, or call our toll free help line at 1-800-366-5992 so that we can take corrective actions immediately.